WeHear Innovations Private Limited

Last Updated: 16-02-2026

This Warranty, Cancellation, Refund & Replacement Policy applies to all purchases made from WeHear Innovations Private Limited (“WeHear”, “Company”, “We”, “Us”, or “Our”) through our official website https://www.wehearglobal.com/ or authorized sales channels.

By placing an order with us, you agree to the terms outlined below.

1. Company Details

WeHear Innovations Private Limited
805, Supath Complex, University Road, Opp. Rasranjan, Vijay Char Rasta Navrangpura, Ahmedabad – 380009
Gujarat, India

Email: ccare@wehearglobal.com
Phone: +91 9033047732

2. Order Cancellation Policy

2.1 Orders Are Final

All confirmed orders are final and binding.

• Orders cannot be cancelled once dispatched.

• Orders processed for shipment cannot be cancelled.

• Customized, programmed, or made-to-order devices cannot be cancelled under any circumstances.

2.2 Pre-Dispatch Cancellation (Subject to Approval)

If the order has not yet been dispatched, cancellation may be considered at the sole discretion of WeHear.

In such cases:

• Payment gateway charges

• Transaction fees

• Administrative and processing costs

will be deducted from the refundable amount.

The net refundable amount will be communicated via email. Approved refunds will be processed within 7–10 business days after written confirmation.

WeHear reserves the right to reject any cancellation request.

3. Replacement Policy

WeHear does not offer returns. Replacement is the only remedy available for eligible product defects.

Replacement will be considered only if:

• The product has a verified manufacturing defect; and

• The issue is reported within the applicable warranty period; and

• The product passes technical inspection by WeHear’s authorized service team.

Replacement will not be provided for:

• Change of mind

• Incorrect product selection

• Physical damage

• Water or moisture damage

• Damage due to misuse, negligence, voltage fluctuation, or unauthorized repair

• Normal wear and tear

• Earwax blockage

• Tampered or altered products

WeHear reserves the right to repair the product instead of replacement if the defect is serviceable.

The Company’s technical evaluation decision shall be final and binding.

4. Refund Policy

WeHear follows a strict no-refund policy except in the limited circumstances below:

Refunds will only be processed if:

• The order is cancelled before dispatch and approved in writing by WeHear; or

• Replacement is not technically feasible and the Company decides to issue a refund at its sole discretion.

Refunds will not be issued for warranty claims where repair or replacement is possible.

Approved refunds will be processed to the original payment method within 7–10 business days.

5. Warranty Policy

5.1 Hearing Aids Warranty

All hearing aids come with:

• 2-Year Limited Warranty covering manufacturing defects only

• 1-Year Battery Warranty

Battery warranty excludes:

• Overcharging

• Deep discharge

• Battery swelling

• Use of unauthorized chargers

5.2 Lifestyle Products Warranty

All lifestyle products carry:

• 1-Year Standard Warranty covering manufacturing defects only

5.3 Warranty Exclusions

Warranty does not cover:

• Physical damage

• Water damage

• Burn or electrical surge damage

• Unauthorized modifications or repairs

• Improper handling or storage

• Normal wear and tear

Warranty claims are subject to inspection and validation by WeHear’s technical team.

Repair or replacement is the sole remedy under warranty. Refund is not available under warranty except at the Company’s discretion.

6. Limitation of Liability

WeHear shall not be liable for:

• Indirect or consequential damages

• Business interruption or financial loss

• Improper use of products

• Delays caused by third-party logistics providers

Total liability, if any, shall not exceed the purchase price of the product.

7. Contact Information

For all warranty, cancellation, refund, or replacement queries:

Email: ccare@wehearglobal.com
Phone: +91 9033047732